Help & FAQs

We're based in North London.

We don't have a physical shop - we've been operating online only since 2013. This allows us to keep our costs low which in turn means we can offer you the best prices!

If you'd rather browse the shelves in a bricks-and-mortar shop we'll happily give you recommendations for some great businesses in your area.

Looking for a pop-up shop for an event or at a nautical college? We're always happy to travel so send us your proposal and we'll do our very best.

We want to speak to you too!

Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours, even over the weekend.

We don't man the phones at all times but if you drop us a message or an email we're very happy to set up a call.

We completely get it, we change our minds too!

Please let us know as soon as possible by WhatsApp (press the green icon down at the bottom of your screen) or using our contact form and we'll see what we can do.

In any case, we offer entirely free returns.

Of course, get in touch and we will do our very best for you. If we can't source it then chances are we know someone who can!

We're always happy to provide personal service and tailored quotes for shipping companies, training organisations and other maritime businesses. Just get in touch with your requirements.

We are VAT registered in the United Kingdom.

We currently offer shipping to the United Kingdom only on our website.

If you're from outside the UK, please get in touch and we'll see what we can do.

We aim to dispatch all orders by the next business day. We can often dispatch orders received before 11:00 on the same day but we cannot guarantee this.

There are rare occasions where we're snowed under with orders where dispatch may be a day later. We're a small business and we will always try our best.

If there are any delays beyond that, we will let you know and give you the option to cancel or substitute.

Need something in a hurry? Contact us and we can let you know what our current processing times are like.

We use Royal Mail, DPD, DHL and Amazon Logistics to dispatch our orders.

All shipments are tracked.

We have had great feedback on the service they provide, and we value the flexibility they offer our customers such as different delivery dates, collection options and easy-to-arrange redelivery.

The shipping services below are for guidance and we may substitute another service which offers equivalent or better delivery time.

For orders under £15

Royal Mail Tracked 48 - £4.99

Royal Mail Tracked 24 - £6.99

For orders between £15 and £50

Royal Mail Tracked 48 - £1.99

Royal Mail Tracked 24 - £3.99

DPD Next-Day - £8.99

For orders between £50 and £150

Royal Mail Tracked 48 - Free

Royal Mail Tracked 24 - £1.99

DPD Next-Day - £4.99

For orders over £150

DPD Next-Day - Free

We are happy to accept returns for up to 30 days after delivery. If it's been a bit longer please get in touch - as long as your items are in as-new condition and are still in our range we will always try to accommodate where we can.

Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

We cannot accept returns of Admiralty Print on Demand (Small Craft and Standard) charts as they cannot be resold.

If any of the items in your order arrive faulty or damaged, let us know as soon as you can and we'll offer a replacement or refund.

We'll process your refund within one business day of receipt.